Question & Answers
How do I avoid getting the same charm when ordering the same Scented Candle or Bath Fizzy?
By selecting a different “Charm Colour ID Code” during the ordering process and you will get a different charm. Every charm is assigned a unique Charm Colour ID Code, so in order to avoid getting the same charm, just make sure you select a Charm Colour ID Code you never ordered before and you will receive a different charm. Pick the same Charm Colour ID Code and you will get the same charm.
What is a Charm Colour ID Code?
The Colour ID Code is how we identify and label our Charms. By selecting a different Colour ID Code, you a receive different charm. We do this in order for you to avoid getting the same charm twice.
Where is the Charm Colour ID Code located on a Candle and Bath Frizzy?
Candle: The Charm Colour ID Code is located on the top right corner of warning label on the back of the candle.
Bath Fizzy: The Charm Colour ID Code is located on the Label or on the outside packaging.
What If I can't remember what Charm Colour ID Code I ordered?
We include a Charm Colour ID Code Check List with every order, which you can keep as a reference, So place the check list in a safe place because we do not keep track of our customers orders and the charms they select.
How can I clean out the drinking glass container after your done burning your candle?
(PLEASE NOTE: YOU CAN INJURY YOURSELF IN THE PROCESS, SO DO THIS AT YOUR OWN RISK)
Once the candle has burned to the bottom of the glass and there is either no, or very little wax left, boil some water and place the glass in the water and once the wax softens, carefully dig the wax out of the container. Once the wax is removed, wash the glass with hot water with soap and, lightly scrub the sides and the bottom until there is no more wax left.
To remove the labels. Start at a corner and slowly peel the label away. Use nail polish remover to remove any remaining sticky residue.
Is the jewellery inside every Thank You Nature “Secret Edition” Real?
YES, every charm is made out of S925 Silver.
How does Thank You Nature “Can You Keep A Secret" Charm Edition Candle's and Bath Fizzy Work?
There is a charm worth up to $200 in every 100% handmade Thank You Nature “Can You Keep A Secret" Charm Edition Candle and Bath Fizzy. For security purposes, a code is placed in the candle or bath fizzy of all higher appraised jewellery items instead of the actual jewellery. If you find a code instead of a Charm, Follow the instructions that are provided to you and the jewellery item will be sent to you via the mail once code is confirmed.
This is what makes it so exciting - some of our customers wait patiently with anticipation to discover the jewellery hidden inside, while others burn it as quickly as they can to discover what's inside.
Carefully setting a flame your Thank You Nature “Can You Keep A Secret" Charm Edition Candle will start melting the wax and releasing the scented aroma into the air. After burning the candle for approximately 30 hours, the sealed pouch with your precious jewellery will be revealed! (All of our jewels are wrapped in a sealed heat resistant foil pouch so that no wax or harmful heat can damage your jewellery).
Extinguish the flame and allow the wax to cool slightly before removing the sealed foil pouch with tweezers. Cut open the pouch with scissors and slide the S925 Silver Demonize Charm out of the pouch and onto your S925 Silver Demonize Bangle Bracelet.
All Thank You Nature “Can You Keep A secret" Charm Edition Candles are 100% handmade with a hidden surprise placed inside. This makes it an unforgettable & unique gift experience for a friend, loved one or yourself. Burning candles has never been so exciting!
Once you light one, you’ll be begging for another one
Bath Fizzy
While filling your bath tub with warm water, drop a bath fizzy into your bath and allow the bath fizzy to fully dissolve in your bath water. Once the bath fizzy is fully dissolved, a round capsule with a S925 silver charm inside will be revealed.
What makes Thank You Nature's “Secret Edition” Candles and Bath Fizzy so different?
We at Thank You Nature want to make sure that you get exactly what you pay for and that is why we over think everything we do. From using specially made “drinking glasses” as candle containers all the way down to using all natural ingredients in each and every candle and bath fizzy we make.
Are the candle containers really drinking glasses?
Yes, we use drinking glasses as candle containers. So don’t throw them away once you are done burning the candle. We want you to use it for it’s intended purpose as a glass.
What is “Made to Order”?
Made to Order is when the final product isn’t manufactured until after you (the customer) has actually ordered the product.
We at Thank You Nature do not mass produce our products. We rather provide you (our customer) with the freshest products available and therefore all the products we sell are handmade the day you order it.
How to avoid getting the same jewel when ordering a Thank You Nature “Secret Edition” Product.
(Candle and Bath Bomb/Fizzy)
Step 1) Select a Scent
Step 2) Select a Charm Colour ID Code. (Each Charm Colour ID Code represents a different charm. Select a different Colour ID Code and receive a different charm. Select the same Colour ID Code and receive the same charm.)
Why does my Candle have air pockets in the wax?
We hand pour all our candles and therefore, you may see slight imperfections. That is the beauty of a hand made product, they are not 100% perfect. This is considered normal and is not a defect. The candle will burn normally and not effect the burning time f the candle.
How do I avoid candle tunnelling?
Candle wax has a memory, so to avoid tunnelling, make sure you allow the wax to burn right to the edge of the container before blowing out the candle.
My candle started to tunnel, how do I fix it?
Use a hair dryer and apply an even heat to the sides of the glass container until the wax melts down to an even level. Do not allow the wax to cover the wood wick or else you will not be able to relight the candle. NEVER PUT A THANK YOU NATURE CANDLE IN THE MICROWAVE. The hidden S925 Silver Charm is sealed in foil that may damage your microwave.
By selecting a different “Charm Colour ID Code” during the ordering process and you will get a different charm. Every charm is assigned a unique Charm Colour ID Code, so in order to avoid getting the same charm, just make sure you select a Charm Colour ID Code you never ordered before and you will receive a different charm. Pick the same Charm Colour ID Code and you will get the same charm.
What is a Charm Colour ID Code?
The Colour ID Code is how we identify and label our Charms. By selecting a different Colour ID Code, you a receive different charm. We do this in order for you to avoid getting the same charm twice.
Where is the Charm Colour ID Code located on a Candle and Bath Frizzy?
Candle: The Charm Colour ID Code is located on the top right corner of warning label on the back of the candle.
Bath Fizzy: The Charm Colour ID Code is located on the Label or on the outside packaging.
What If I can't remember what Charm Colour ID Code I ordered?
We include a Charm Colour ID Code Check List with every order, which you can keep as a reference, So place the check list in a safe place because we do not keep track of our customers orders and the charms they select.
How can I clean out the drinking glass container after your done burning your candle?
(PLEASE NOTE: YOU CAN INJURY YOURSELF IN THE PROCESS, SO DO THIS AT YOUR OWN RISK)
Once the candle has burned to the bottom of the glass and there is either no, or very little wax left, boil some water and place the glass in the water and once the wax softens, carefully dig the wax out of the container. Once the wax is removed, wash the glass with hot water with soap and, lightly scrub the sides and the bottom until there is no more wax left.
To remove the labels. Start at a corner and slowly peel the label away. Use nail polish remover to remove any remaining sticky residue.
Is the jewellery inside every Thank You Nature “Secret Edition” Real?
YES, every charm is made out of S925 Silver.
How does Thank You Nature “Can You Keep A Secret" Charm Edition Candle's and Bath Fizzy Work?
There is a charm worth up to $200 in every 100% handmade Thank You Nature “Can You Keep A Secret" Charm Edition Candle and Bath Fizzy. For security purposes, a code is placed in the candle or bath fizzy of all higher appraised jewellery items instead of the actual jewellery. If you find a code instead of a Charm, Follow the instructions that are provided to you and the jewellery item will be sent to you via the mail once code is confirmed.
This is what makes it so exciting - some of our customers wait patiently with anticipation to discover the jewellery hidden inside, while others burn it as quickly as they can to discover what's inside.
Carefully setting a flame your Thank You Nature “Can You Keep A Secret" Charm Edition Candle will start melting the wax and releasing the scented aroma into the air. After burning the candle for approximately 30 hours, the sealed pouch with your precious jewellery will be revealed! (All of our jewels are wrapped in a sealed heat resistant foil pouch so that no wax or harmful heat can damage your jewellery).
Extinguish the flame and allow the wax to cool slightly before removing the sealed foil pouch with tweezers. Cut open the pouch with scissors and slide the S925 Silver Demonize Charm out of the pouch and onto your S925 Silver Demonize Bangle Bracelet.
All Thank You Nature “Can You Keep A secret" Charm Edition Candles are 100% handmade with a hidden surprise placed inside. This makes it an unforgettable & unique gift experience for a friend, loved one or yourself. Burning candles has never been so exciting!
Once you light one, you’ll be begging for another one
Bath Fizzy
While filling your bath tub with warm water, drop a bath fizzy into your bath and allow the bath fizzy to fully dissolve in your bath water. Once the bath fizzy is fully dissolved, a round capsule with a S925 silver charm inside will be revealed.
What makes Thank You Nature's “Secret Edition” Candles and Bath Fizzy so different?
We at Thank You Nature want to make sure that you get exactly what you pay for and that is why we over think everything we do. From using specially made “drinking glasses” as candle containers all the way down to using all natural ingredients in each and every candle and bath fizzy we make.
Are the candle containers really drinking glasses?
Yes, we use drinking glasses as candle containers. So don’t throw them away once you are done burning the candle. We want you to use it for it’s intended purpose as a glass.
What is “Made to Order”?
Made to Order is when the final product isn’t manufactured until after you (the customer) has actually ordered the product.
We at Thank You Nature do not mass produce our products. We rather provide you (our customer) with the freshest products available and therefore all the products we sell are handmade the day you order it.
How to avoid getting the same jewel when ordering a Thank You Nature “Secret Edition” Product.
(Candle and Bath Bomb/Fizzy)
Step 1) Select a Scent
Step 2) Select a Charm Colour ID Code. (Each Charm Colour ID Code represents a different charm. Select a different Colour ID Code and receive a different charm. Select the same Colour ID Code and receive the same charm.)
Why does my Candle have air pockets in the wax?
We hand pour all our candles and therefore, you may see slight imperfections. That is the beauty of a hand made product, they are not 100% perfect. This is considered normal and is not a defect. The candle will burn normally and not effect the burning time f the candle.
How do I avoid candle tunnelling?
Candle wax has a memory, so to avoid tunnelling, make sure you allow the wax to burn right to the edge of the container before blowing out the candle.
My candle started to tunnel, how do I fix it?
Use a hair dryer and apply an even heat to the sides of the glass container until the wax melts down to an even level. Do not allow the wax to cover the wood wick or else you will not be able to relight the candle. NEVER PUT A THANK YOU NATURE CANDLE IN THE MICROWAVE. The hidden S925 Silver Charm is sealed in foil that may damage your microwave.